Privacy policy

Privacy Policy

Last updated: May 2025

Mred Gadgets (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from mredgadgets.co.za (“the Site”).

Information We Collect

When you visit our Site or place an order, we may collect the following information:

• Personal details: name, email address, phone number

• Delivery information: shipping address, billing address

• Payment information: processed securely through our payment provider. We do not store your card details.

• Order history: products purchased, order values, and transaction dates

• Technical data: IP address, browser type, pages visited, and time spent on site (collected via cookies and analytics tools)

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders

• Send order confirmations and shipping notifications

• Respond to your enquiries and provide customer support

• Send you promotional emails and offers (only if you have opted in — you can unsubscribe at any time)

• Improve our website and product offerings

• Comply with our legal obligations

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Courier and logistics partners: to fulfil and deliver your order

• Payment processors: to securely process your payment

• Email and marketing platforms: to send order updates and (if you have opted in) promotional communications

• Legal authorities: if required by law or to protect our rights

All third-party service providers are contractually required to keep your information confidential and to use it only for the purpose of providing services to us.

Your Rights Under POPIA

In terms of the Protection of Personal Information Act 4 of 2013 (POPIA), you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information (subject to legal obligations)

• Object to the processing of your personal information for direct marketing purposes

• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at [your email address].

Cookies

Our Site uses cookies to improve your browsing experience, remember your preferences, and analyse Site traffic. You can adjust your browser settings to disable cookies, but this may affect the functionality of the Site.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or loss. Your payment information is encrypted and processed through secure, PCI-DSS compliant payment gateways.

Retention of Data

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law (e.g. for accounting and tax purposes).

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.